Snapdeal.com — return of defective mobile (xolo 1 black)

 
1 Review
 eb7277 on Apr 21, 2018
I have received a defective mobile on 12th august'17 & made a request for return (Tikit id[protected], but after several followup also i did not received any response. Neither they have taken back the defective mobile nor they have returned back my payment of rs 6899/-

Still status is showing "return request is under process"
Order detail: id: [protected] placed on 02nd august 2017
Seller address:
Sas gadgets_ kunda_vl-rvoi,
Warehouse 10 bigha, 15 bijwas, out of khasra
No284/1, village: hiran kudna
City - delhi
Gstin : 07aghpk2113m1zh

Regards
Abhay kr. Singh
Mob-[protected]

return of defective mobile (xolo 1 black)
return of defective mobile (xolo 1 black)
return of defective mobile (xolo 1 black)

Complaint Status


[Apr 21, 2018] Snapdeal.com customer support has been notified about the posted complaint.
Updated by eb7277, Apr 28, 2018
Dear Sir,
What is status ? so far I did not receive any response from Snap deal.

Abhay Kr Singh
Mob-[protected]
Updated by eb7277, Apr 30, 2018
Dear Sir,
From Snap deal customer care (Phone no - +[protected], I received a phone call who says they can not help me at all as the six month warranty is expired. But he accepted that the return request was received on time by them.But did not responded on that but they they will be able to help me for replacement or get the money back.

Now what should I do ?? Already I have invested Rs6899/- ???
If this is case in future i am not going to make any deal from Snap deal & also ask my friends for the same.
Updated by eb7277, May 04, 2018
Is there is any way out to get the defective mobile return / money back ?????
Updated by eb7277, May 04, 2018
I am going to post this complain in "Google".
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    Customer satisfaction rating
    55%
    Complaints
    11260
    Pending
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    Resolved
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    phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    location
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    Snapdeal.com - return of defective mobile (xolo 1 black)