[Resolved] Snapdeal.com — Return of the faulty product - Symphony TOUCH-35 31 to 40 Personal White

raghav_am

from Tumkur, Karnataka

Address:	Bangalore, Karnataka, 560038
Website:	www.snapdeal.com

I have purchased the product Symphony TOUCH-35 31 to 40 Personal White from Snapdeal. Order ID: [protected], Placed on 06 Mar 17, Delivered on 15 Mar 17.
This air cooler makes huge noise even when the fan mode is set to Low or Sleep mode. The air cooler sound is unbearable hence product cannot be put to use.
I could not return this product quickly hoping Symphony would fix and Seller would respond but nothing happened.
I raised several complaints to Symphony. Symphony Service request no:BL-MI-19C17001 was raised on 19 Mar 2017. Symphony technicians did not visit my home to analyse the issue. I raised another service request no:BL-MI-21E17002 on 21st May 2017. Finally Symphony technician visited and reviewed the product and confirmed that there is motor problem which needs to be replaced and it requires 20 more days to replace the motor.
I cannot for wait for 20 more days as summer has almost ended.
I have also raised a Consumerhelpline complaint (#286751), Complaint Date:[protected]
I request Snapdeal to process the refund and collect this faulty product.

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Jul 2, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 30, 2017

Snapdeal.com Customer Care's response Dear Raghav_am,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Jun 10, 2017

Updated by raghav_am Until now there is no progress on this faulty product.

Isn't there a responsibility of Symphony India Air Cooler manufacturer who were supposed to fix the faulty product during the warranty?

Snapdeal, I am unable to view the product review which I have submitted. could you please confirm whether my product review is blocked or visible for other customer to see before they can purchasing?