Snapdeal.com — return request closed without taking back the return

Order id:[protected] .I purchased shoe rack from snapdeal.i recieved the product on 24th july 2019 .As it was not good i marked return request but when i saw on 25th july the order states that your request is closed without informing me anything .As per policy i can return that product within 7 days.i called customer care and no executive is there to pick call only machine is answering calls that your request is being reviewed.its been 6 days now .no revert recieved .i have marked mail to still no revert.kindly refund my hard earned money and take back your product