[Resolved]  Snapdeal.com — return request declined - quality check failed

Address:	New Delhi, Delhi, 110085
Website:	www.snapdeal.com

Order id: [protected]
Suborder id: [protected]
I had ordered ray-ban brown aviator sunglasses and recieved a different shade.
I immediately raised a refund request and my pickup was done after 3 days and after another 3days i got a mail that my return request is declined stating - quality check failed and the product had no defects and they are shipping the product back but that was not my concern. I raised the request because the product i got was not the same as displayed on their site. This is beyond ridiculous!
I don't understand what quality check was failed. I just returned what they sent.
I have tried calling theircustomer care several times but i think its impossible to talk to ur executives on phone as the messages are pre-recorded and its only a one sided means of communication and i am feeling like cheated, its never expected from a giant in the e-commerce market like snapdeal

Snapdeal needs to seriously look into this matter as i see there are several similar fraud cases registered! Such a pathetic experience.

Vaibhav
[protected]