[Resolved]  Snapdeal.com — return request not accepted under trust paid policy

Address:

560074

Order id: [protected]
Sir/madam,
I purchased micromax canvas spark 3 mobile in snapdeal, this product defect and i bring this notice to customer care they told they will refund or replacement provided to this product but they didnt i unhappy with snapdeal plz help out wat to do

Picked up

Return request is declined. Returned item will be sent back to you.11:41 am, 07 sep, 2016
Returned item is received at snapdeal. Quality check is in progress09:02 am, 07 sep, 2016
Picked up successful.in transit to snapdeal11:46 am, 04 sep, 2016
Courier is out to pickup your item09:07 am, 04 sep, 2016
Pickup has been scheduled with nuvo-all-rp11:55 pm, 03 sep, 2016

Delivered

Service visit scheduled02:47 pm, 12 jul, 2016
Your item has been successfully delivered! 04:39 pm, 04 jul, 2016

Dispatched

Courier is out to deliver your order10:52 am, 04 jul, 2016
Item is dispatched and courier is processing it from ahmedabad facility11:29 pm, 01 jul, 2016

Placed

Item is packed and will be dispatched soon10:10 am, 01 jul, 2016
Order is being readied for dispatch08:58 am, 01 jul, 2016