[Resolved] Snapdeal.com — return request not processed and closed the request without any action taken from snapdeal
Saidabad, Andhra Pradesh, India
Amamani reddy on Feb 8, 2019
Snapdeal.com — return request and processed
Am amani reddy on feb 8, 2019
Mark as resolved
I have placed an order for seagate hard disk. But i have received the defective item. As per thr return policy ot should be replaced with the new item but they took it as replacement request. Asked me yo visit seagate service center provided a toll free number which is not in use. And when asked status they closed my request without saying anything.
As per the polucy it should be replaced with new one but they are aslimg get it repaired in the service center anf tht to no details related to service centet has been shared. When i called the customer care there is no option to talk with the customer care executive and pre recorded voice note stating my replacement requeat in inprogress. And i recieved a mail has return request closed.
Complaint marked as Resolved Mar 12, 2019
[Feb 08, 2019] Snapdeal.com customer support has been notified about the posted complaint.
Verified SupportSnapdeal.com Customer Care's response, Feb 09, 2019
We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.
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