[Resolved] Snapdeal.com — return request not processed and closed the request without any action taken from snapdeal | |||
Snapdeal.com — return request and processed 1 review Am amani reddy on feb 8, 2019 Mark as resolved I have placed an order for seagate hard disk. But i have received the defective item. As per thr return policy ot should be replaced with the new item but they took it as replacement request. Asked me yo visit seagate service center provided a toll free number which is not in use. And when asked status they closed my request without saying anything. As per the polucy it should be replaced with new one but they are aslimg get it repaired in the service center anf tht to no details related to service centet has been shared. When i called the customer care there is no option to talk with the customer care executive and pre recorded voice note stating my replacement requeat in inprogress. And i recieved a mail has return request closed. Was this information helpful? | |||
Mar 12, 2019 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Feb 09, 2019 Snapdeal.com Customer Care's response Hi Amani, We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out. Thanks! Team Snapdeal" | |||
2 Comments | |||
Comments
Sir
On 30/1 I hav recieved letter from Snap deal nalini ranjanavenue saha road new alipore kolkata 700053, containing a certificate scratchcard and terms and condition letter. After I contacted the help desk no. I got called frm [protected] to deposit 11000 as processing fee to AC no [protected] IFSC sbin0000116 mr arabinda Jena.
On 30/1 I hav recieved letter from Snap deal nalini ranjanavenue saha road new alipore kolkata 700053, containing a certificate scratchcard and terms and condition letter. After I contacted the help desk no. I got called frm [protected] to deposit 11000 as processing fee to AC no [protected] IFSC sbin0000116 mr arabinda Jena.
Snapdeal.com Customer Care's response, Feb 9, 2019
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+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
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Now that your item has been picked up, it will take a maximum of 7-8 days to reach our warehouse. Post that we'll process it through our quality check and initiate refund/replacement as per your preference. As soon as we initiate the refund/replacement, we’ll update you via SMS and Email.
Regards,
Team Snapdeal"