[Resolved] Snapdeal.com — return request rejected for vague reasons

[Resolved] Snapdeal.com — return request rejected for vague reasons

P Patron from Bengaluru, Karnataka

Hello, Order id: [protected] Reference no: 44322802 I ordered a pair of navy sneakers but was delivered purple color ones. I raised a return request but i was sent an email after 2 days that it didn't "pass their internal checks". They haven't even picked up item yet, how did the shoes not pass their checks? As informed to customer service and social media, i will wait until end of day tomorrow since i've always had a good shopping experience on snapdeal but after that i will be raising a chargeback from my bank. Was this information helpful? No (0) Yes (0)
Dec 5, 2017 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Oct 28, 2017 Snapdeal.com Customer Care's response Dear Patron, Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com. Regards, Team Snapdeal Oct 28, 2017 Updated by Patron It has been "noted" several days ago. I've asked my bank to investigate it now. Prepare for a chargeback from them. Also Sachin from escalation was supposed call me back after speaking to the seller by the way, and I still haven't received any update. Verified Support Nov 03, 2017 Snapdeal.com Customer Care's response Dear Patron, Hope you are doing well. Our team is working on your concern and would get in touch with you on email at the earliest. We request your cooperation in the interim. Regards, Team Snapdeal Nov 05, 2017 Updated by Patron I haven't got any emails and your customer service has said your internal team won't take input so they can't do anything. Stop making empty promises so you can look good here.
Add a Comment	Share
Submit Close