Snapdeal.com — Return/replacement facility deliberately disabled and misleading.

I received a defective laptop from Snapdeal, and since they assured 7 day replacement guarantee, I tried to put a request for replacement on their website. But I repeatedly got the notification that the request could not be processed at the moment. Also, when I tried to email from the website, again I got repeated notification that complaint ticket could not be generated. It seems Snapdeal has deliberately disabled these contact options to make it difficult for consumer to request replacement. I had to call Snapdeal, at my expense - the contact number is not toll free - to seek solution to the problem. From the phone conversation it turns out that the process of replacement turns out to be far more complicated than the impression given. So it is clear that Snapdeal is deliberately misleading the public about the assurance and convenience of the 7 day replacement guarantee.