[Resolved] Snapdeal.com — Shattered tv recieved

himi26

from Pune, Maharashtra

Address:

411057

Hi,
Ordered tv of #45k and just recieved a shattered tv are these online companies fooling people especially #snapdeal order id :[protected] and the courier company arranged for pickup dosen't even exist in my city, only god and snapdeal knows what will happen.
Avoid buying anything from these online merchants guys!!
Cc number is pathetic and ivr is repetative. This is how these companies fool people and now nobody is replying me back in there facebook page they write it to be very responsive but it's been 24hrs, i guess they might be too busy in fooling other people.

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Jan 15, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2016

Snapdeal.com Customer Care's response Dear himi26,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Oct 15, 2016

Updated by himi26 Hello, Need to update that I have received a call from snap deal Cc and they assured me that the damaged product pick up schedule is tomorrow I guess today is 15/10/2016 and tomorrow is Sunday 16/10/2016 I am not sure if they are committed for pickup.Please update me when can I expect my product replaced will it take 10-15 days more, thanks for spoiling my festival...

Oct 16, 2016

Updated by himi26 Hello, Need to update you that just now recieved a message from Snapdeal that the courirer partner tried to pick up the product but no one was avaliable, when you and your courier partners will Stop fooling people, I did not get any call nor anyone arrives for the pickup stop sending fake message and replace my order .

Oct 17, 2016

Updated by himi26 Hello, Need to update that NUVOEX courier picked up the order yesterday, but they are putting me into another technical loop of Snap Deal, said that you have selected the order reason as " I did not received what I ordered " this is the wrong reason for replace, snap deal team what do you think I ordered for a shattered TV, stop giving these foolish replies and replaced my product and if that is not possible for you then refund my amount.

Oct 18, 2016

Updated by himi26 Hello, Need to update that the courier was picked Up from NUVOEX on 16/10/2016 but when it spoke to the NUVOEX manager he confirms that that still it was not dispatched to the SnapDeal wearhouse, how long will it take to get my product replaced i guess may be next diwali in 2017, Do you guys have control over your courier partners or they are free to work the way they wan't, kindly look into the issue, it's been 2 weeks since I paid the amount to snapdeal, worst service experienced by snapdeal.

Oct 18, 2016

Updated by himi26 Hello, AWB for NUVOEX is SND3209630 at least ask them what is the status of this package.

Oct 19, 2016

Updated by himi26 Finally !! Courier company dispatched my order, Received a notification from snap deal that the product will be replaced, It says another 5 to 7 days, When can I expect the replaced . Please don't send it this time by Valucan express courier.Send the courier safely this time.
Don't want to get into the messy loop of snap deal and their courier partners.

Verified Support

Dec 02, 2016

Snapdeal.com Customer Care's response Dear himi26,

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal