[Resolved]  Snapdeal.com — smartphone lenovo vibe p1 turbo 32gb black silver

Website:Snapdeal.com

Sir, i was purchased a smartphone lenovo vibe p1 turbo 32gb back silver on 15 sep 2018 but it was found faulty when installed. I asked snapdeal about the device and they advised to me to return the same hence i returned the device through a national courier blue dart tezpur assam on 25 sep 2018. As per courier receipt way bill no ([protected]) the item was successfully delivered to snapdeal on 27 sep 2019. But the snapdeal team stating that they not received my item till date and not taken any action for replacement /refund against the device.
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Oct 20, 2018
Complaint marked as Resolved 
Sir, Snapdeal coy sent me email through [email protected] in my email address bg [email protected]. but I am not satisfyed with their reply because these are only computer generated msg. They could not solve my problems
Snapdeal.com customer support has been notified about the posted complaint.
Oct 17, 2018
Updated by khushbu10
Sir, I wish a needfull action please
Oct 17, 2018
Updated by khushbu10
Sir, please intimate to me what actions taken to resolve the issue?
Oct 18, 2018
Updated by khushbu10
Sir, Snapdeal is sending emails vise their email address [protected]@snapdeal.com but not solve the issue. They only saying that not received my despatched item.
Oct 18, 2018
Updated by khushbu10
Sir, I have already been sent all supporting documents of my Consumer complain through email to your email address [protected]@nic.in. please confirm
Verified Support
Oct 18, 2018
Snapdeal.com Customer Care's response
Hi Khushbu,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal
Oct 24, 2018
Updated by khushbu10
Sir I have not been received any response from the Snapdeal company. Please do the needful actions
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