[Resolved]  Snapdeal.com — snapdeal customer care is a automated machine how can we talk with machine

Address:Chennai, Tamil Nadu, 600056
Website:Snapdeal.com

I have 3 complaints:

1). Snapdeal order no. [protected] is not delivered to me but the status is showing it is delivered. Tried to contact custmer care but that is a machine which cant solve my problem. Please help me in this matter. It was a prepaid order, so either they should refund or deliver the product to the correct address.

2). Order no.[protected] has 3 items:

1. Lil orchid dress:. Suborder id [protected] was returned due to size issues, and snapdeal status says refund successful, but i didn't get my money. Please help. It is really frustrating.

2. Denim dress:. Suborder id [protected] is not delivered but snapdeal status showing delivered. It was a prepaid order please refund or deliver the product to correct address given there.

3. Suborder id:. [protected] is not delivered yet.

Please call me on [protected]
Was this information helpful?
No (0)
Yes (0)
Sep 21, 2017
Complaint marked as Resolved 
Finally got an apology call from snapdeal. 2 products delivered and for another 2 refund is initiated. Thanks
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Sep 19, 2017
Snapdeal.com Customer Care's response
Dear Honest India,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.
Regards,
Team Snapdeal
Verified Support
Sep 25, 2017
Snapdeal.com Customer Care's response
Dear Honest India,

Thanks for sharing the acknowledgment. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Snapdeal.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    14445
    Pending
    2758
    Resolved
    9447
    Snapdeal.com Phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    Snapdeal.com Address
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    View all Snapdeal.com contact information