[Resolved] Snapdeal.com — Snapdeal denied to initiate refund even after picking up the item | |||||
I ordered a sunglass and its was not of my size. I requested for a return and it was picked up by the courier and reached snapdeal warehouse. Snapdeal denied to initiate refund because they said my account is suspended due to suspicious activity. I[censored]ser is facing issues with the product received, and its returned, its snapdeal's responsibility to initiate its refund as per its policy of no questions asked refund policy. Why snapdeal is not initiating my refund even after receiving the product back. My order id is: [protected] Its not the first time I had ordered through snapdeal. Its true I had returned products many times but it was only done when I was not satisfied with the product, or product was not in order. I have kept many products that I had ordered through snapdeal, If my intentions were to order to return only, I could have done that with the ones I have kept. I am not able to understand what suspicious activity was detected from my snapdeal account and why I am not being refunded for my return. Customer care spoke to me very rudely, they denied for refunding, replacement and also for returning the product back to me. Its simply cheating the customer and a fraud. Please help me getting my money back from snapdeal. Regards Vijay Verma [protected] Was this information helpful? | |||||
May 12, 2017 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Mar 30, 2017 Snapdeal.com Customer Care's response Dear amit4verma, Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this. Regards, Team Snapdeal | |||||
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We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.
Regards,
Team Snapdeal