[Resolved] Snapdeal.com — snapdeal is not replacing my item.

pratyushugmit

from Delhi, Delhi

Address:	Sambalpur, Odisha, 768018
Website:	snapdeal.com

I have ordered a product from snapdeal and as it was defective so i apply for replacement.. But they dont replace the product.. When i checked my order status they said that the attempt was failed but even the courier service does not called me.. Then when i contacted the customer care it was said that to update the pick up date and time.. But there is no option for pick up update.. Only there is a option for cancellation.. What should i do for replacement of my product..

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Oct 8, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Aug 24, 2017

Updated by pratyushugmit My order id is[protected]
Sub order id is [protected]

Verified Support

Aug 26, 2017

Snapdeal.com Customer Care's response Dear pratyushugmit,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal