[Resolved]  Snapdeal.com — snapdeal is refusing for replacement/return of product.

Address:	Jharsuguda, Odisha, 768234
Website:	www.snapdeal.com

This is in reference with snapdeal order id-[protected]. I order 2 jeans but the size is not suit me after delivery, so requested replacement with suitable size but for one product size was not available to finally i requested for replacement for 1 product and return for 2nd. But snapdeal is refusing by saying some excuses.
I had written mail to snapdeal in this regard 3 time but every time i got there auto generated same reply, "we understand that you are facing an issue with your item and wish to return it. While processing your request, we reviewed your account and found some transactions that do not pass our internal checks. We are sorry that we will be unable to complete your return request."
Even they have not initiated the pickup of product from me.
What is there internal check that is not understandable, and also before picking up the product what check they are doing only they can understand.
One more thing there customer care no. Is only ivr technology, no one there at other side to attend your call.