[Resolved] Snapdeal.com — snapdeal online fraud. cheating customer. robbing customers money. sent old damaged product not returning. dont shop from snapdeal.
Shshaima husain on Sep 9, 2017
I ordered a prestige kettle from snapdeal and they sent me a rejected product. They did not send me brand new kettle. When they delivered and when i opened the package the box of the kettle was already broken and the kettle was not packed properly and the kettle had crack at the bottom plastic and scratches on its base. It has a plastic tab inside which was not mentioned in the description page on snapdeal. I had registered return request on 6th september within the 7 day return policy by snapdeal and they did not pickup the product and are refusing to return it when i asked them why? They are not telling me and robbed me of 1595 rupees had sent me old rejected product with cracks. They also sold the product to me for much higher price than its original price and they did not send me new kettle. Please help me as this is online fraud. I requested them but they are not returning the product. They are robbing customers of their hard earned money & fooling the customer for trusting them blindly while ordering online, they are sending old damaged rejected factory products for a much higher price than the original maximum retail price. This is online fraud
A customer trusted them with hard earned money and this is how they rob the customer & fool people & they are not returning within 7 day return policy also. Sending old cracked rejected kettle for a much higher price than its original mrp and not giving me any details or information as to why they are not returning. Just telling lies to cover their illegal fraud. Even after talking to them for several minutes they did not give any information and unreasonably kept refusing to return the product even when i registered return request within 7 days return policy. They did not even schedule a pickup. Cheating & fooling customers. I will never shop from snapdeal again.
Suborder id= 24447543104
Website = https://m.snapdeal.cm
Contact details of snapdeal india corporate headquarters:
Snapdeal india headquarters address: snapdeal, jasper infotech pvt. Ltd., 246, 1st floor, phase 3, okhla industrial area, new delhi 110020, india
Snapdeal india headquarters phone number: +91-11-45371100
Complaint marked as Resolved Oct 19, 2017
[Sep 09, 2017] Snapdeal.com customer support has been notified about the posted complaint.
Verified SupportSnapdeal.com Customer Care's response, Sep 12, 2017
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on email@example.com in case you require further assistance in the interim.
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+91 11 4637 1100 [Customer Care]
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+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020