[Resolved]  Snapdeal.com — Snapdeal's False promise and Deficiency in service with negligence

Hi I have ordered (Order No [protected])a product from Snapdeal on Dec 8th and have a estimated delivery Dec 17th. As it is a very precious gift to be given on 20th Dec, on Dec 16th I checked the status on their courier site ecom. I could not see any details other than shipping details loaded, Immediately I connected with Snapdeal's customer care. They asked me to connect with ecom guys in New Delhi. I did but to my shock, I heard they have never received any product from snapdeal. Again I called Snapdeal and mentioned how particular I am on the date of delivery and the importance. They said, everything is alright i need to wait till next day i.e., 17th. Again on 17th afternoon I called Snapdeal customer care and they asked me to wait till 9 PM i.e., their end of day itseems. Again called at 9 PM... they said they escalated and will get the item asap. After that I am calling every hour till now no resolution. They promise that I will get a call in 2 hours for the past 76 hours. I am really tired of waiting for their call. I am going to file a law suit against snapdeal on deficiency of service, false promise and negligence even I brought to their notice oneday before the delivery date. Please join with me if you face the same kind of problem please shoot a mail to protectfrom.[protected]@gmail.com. Share this to your friends and colleagues.. Let us collectively show consumer power.