Snapdeal.com — Stone found from a packet delivered by snapdeal

Address:	New Delhi, Delhi, 110085
Website:	www.snapdeal.com

Hello,

I ordered a samsung galaxy s6 edge mobile from snapdeal on 03/may/2016 by making a payment through credit card and when that packet delivered at my address it was having a big stone in it. My order number is [protected] and i directly called snapdeal customer care and raised a complaint against that incident. They assured me that they solve my issue within 48 hours by sending me replacement or refund. But after that they started harrssing me by allowing gojavas courier company people to make calls to me and sending gojavas goons to my residence. I am going to file a police complaint against you people as two people from your courier company gojavas have visited my home without informing me and in my absence on saturday 07/may/2016. My wife was at home alone, my house can be looted. They were saying that snapdeal ordered them to search at my home only first. How dare you people sending some courier people at my residence?

My wife shown the empty packet to those courier people but how your representative can dare to enter your customer's residence without his/her presence?

Have you people mentioned this thing on your website also that you can send goons to do a robbery in your customer's house if you will file a complaint against any product purchased from snapdeal? These people were insisting forcefully to wife for showing that packet. My 3 year son was also scared coz of those people. I am not going to leave this matter. I'll file a police complaint against you people for this. It seem that they were recording something.

Snapdeal is behaving like goon company. I am still waiting for my refund. Yesterday on 08/may/2016 i got a call from snapdeal social media team and they said that they will not refund my money. After that i made many calls to snapdeal customer care and complained about that incident and they assured me that they will take action against gojavas and snapdeal social media team also. But nobody is giving me my refund. Please help me in this.