[Resolved] Snapdeal.com — Sunflame CH Amaze 90 Auto Clean DX couldn't be fulfilled by the seller
Tirumalagiri, Andhra Pradesh, India
I received a communication from Snapdeal stating that
"We tried to place the order with an alternate seller but were unsuccessful and had to cancel it.
We have initiated refund of Rs. 10344 to your card no. 5337-XXXXXXXX-9835 per the timelines below. We apologise for the inconvenience caused.
Installation services are no more applicable on this order.""
I Hereby request to look into the issue and justify me by the following:
Today also the product is available for sale at higher price and appears you are using unfair trade practices to attract customers and trap them with low prices and after booking and loosing the other opportunities cancel the order so that the customer is forced to buy at higher prices.
I had suffered loss of Rs.5000 due to the act of M/s. Snapdeal, I had to purchase in the open market for Rs.15, 500 and also experience mental troucher throughout these days by following up them and false commitments till yesterday.
I hereby request M/s. Snapdeal either to commit the order and delivery the product with 2-3 days from now or refund the amount with addition of Rs.5000 towards opportunity cost i have forgone due to misrepresentation and false commitments made.
And when i tried to contact the customer care i received an arrogant reply followed with blocking of my number so that i cannot call them.
I am enclosing all the relevant documents which shows proofs of all the statements which i made above. I could not able to upload the recorded conservation i had with Snapdeal but i have proof all the false commitments made in voice recorded with me.
I will ensure to take all steps to get the refund along with additional Rs.5000/- and show the power of customer and teach lesson so that in future Snapdeal think twice before doing false business tricks for which i am a prey.
Complaint marked as Resolved Apr 11, 2017
[Feb 02, 2017] Snapdeal.com customer support has been notified about the posted complaint.
Verified SupportSnapdeal.com Customer Care's response, Feb 04, 2017
Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Verified SupportSnapdeal.com Customer Care's response, Mar 09, 2017
We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.
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