[Resolved] Snapdeal.com — terrible customer service, refused to return/refund a wrong item received.

yogesh123334

Website:

www.snapdeal.com

I ordered jockey socks from the website. It was written that i will receive a full length socks but i received the ankle length socks. I contacted many times customer service but all they can said was that this item couldn't be returned because they have found some quality issues in my account. Seriously? Then executive said that your transaction didn't pass our quality checks so we cannot return the item. I then escalated it to facebook but still received the same response. They don't even provide services for the wrong items that we receive. Terrible service from snapdeal. Till today even after several follow ups they didn't file a return for my item.

I would never recommend this website to anyone for the shopping. Cheap quality, terrible customer service.

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Apr 14, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Feb 27, 2018

Updated by yogesh123334 I ordered jockey socks from the website. It was written that I will receive a full length socks but I received the ankle length socks. I contacted many times customer service but all they can said was that this item couldn't be returned because they have found some quality issues in my account. Then executive said that your transaction didn't pass our quality checks so we cannot return the item. I then escalated it to social media - Facebook but still received the same response. Please help resolving the same on priority. So far no positive response have been received from their end.

Verified Support

Feb 28, 2018

Snapdeal.com Customer Care's response Dear Yogesh(yogesh123334),

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon.

Regards,
Team Snapdeal

Mar 05, 2018

Updated by yogesh123334 I don't see any positive response from your end. It just says the complaint cannot be fulfilled. Common, I have paid you guys. How can you not return the item and just saying there is an issue in your account?

Verified Support

Mar 07, 2018

Snapdeal.com Customer Care's response Dear Yogesh,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Snapdeal