[Resolved]  Snapdeal.com — tissot watch

Address:110077
Website:www.snapdeal.com

I purchased a tissot watch from snapdeal vide order id: [protected] (Sub order id: [protected]), dtd 3 oct 2017. I paid rs 16490/- by my credit card. The watch was delivered on dt 7 oct 2017.
However to my surprise, the watch was a first copy fake.
I am a regular customer of snapdeal and was holding snapdeal & kunal bahl in high regard. But this shattered all my image of snapdeal - it proved wrong with snapdeal resorting to fake suppliers & doing unethical business. So i registered a return request on the same day ie 7 oct 2017. But again to my surprise, the return request was rejected. This unethical way of doing business is a big negative for snapdeal - the biggest ecommerce platform!!
Request to please take up with snapdeal/ kunal behl and arrange refund of my hard earned money.
Was this information helpful?
No (0)
Yes (0)
Nov 13, 2017
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Oct 12, 2017
Updated by Suman G
Attached the fake warranty card.
Oct 12, 2017
Updated by Suman G
Now the website Snapdeal has changed the seller from Dwivedi Associates to Mahalaxmi Traders!! Seems to act fast & smart. But the Reviews and Q & A remain the same.
Fooling & cheating innocent buyers - playing with the faith of customers for unethical profits!! Wake up Kunal Bahl/ Rohit Bansal and learn to earn by ethical business model..
Verified Support
Oct 13, 2017
Snapdeal.com Customer Care's response
Dear Suman G,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal
Oct 14, 2017
Updated by Suman G
Thank you for your response. Please collect the watch sent by you and refund my hard earned money. If the seller Dwivedi Associates is not YOU, then take it up with the seller strongly to desist from selling fakes on Snapdeal. This will protect/ enhance reputation of Snapdeal/ Kunal Bahl. Flipkart/ Bansals are very very stringent about Fake products & that is why enjoy impeccable reputation. Customers prefer Flipkart as we can buy blindly from Flipkart - there are no issues of Refund/ Fakes. Flipkart sells Only GENIUNE products - backed by the impeccable image the Bansals carry for ethical business practices.
Oct 14, 2017
Updated by Suman G
I have also sent a mail to the email ID mentioned - [protected]@snapdeal.com.
I am a regular customer at Flipkart and never had ANY problem till date.
Oct 15, 2017
Updated by Suman G
Attached fake warranty card by Fake Dealer Dwivedi Associates.

Complaint comments 

Comments

My boat earphones have one year replacement guarentee..but they stoped working in 6 months

Snapdeal.com Customer Care's response, Oct 13, 2017
Verified Support
Dear Yash Tandon,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Snapdeal.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    14445
    Pending
    2758
    Resolved
    9447
    Snapdeal.com Phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    Snapdeal.com Address
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    View all Snapdeal.com contact information