[Resolved]  Snapdeal.com — unable to get refund money not the product from snapdeal

Address:

50084

I recently ordered (14 july 2017) "kitchen pro 42 pcs dinner set with serving spoons" from snapdeal with order id: [protected]. I was having 1500 snapdeal voucher which i applied while paying for the product and remaining through my credit card. There was nothing like no refund for that item so after receiving the product i didn't like the quality of the product and claimed for the return policy and also for refund. A guy came for picking up the product so i handed it to him. After few days i again came to know that they has sent that product to my place again. But i shifted from that place and said the courier guy to send it back. Then i got a call from snaddeal executive asking for the reason for the return of the item and i said i didn't like the product ans asked him to refund the amount for that he said it will take about 7 working days to process that request. I asked him about the snapdeal coupon he said they will get back to you about it. After that tried many days to contact snapdeal customer care but i was not able to do that. After 2 months i got a call again from snapdeal team and said that i am unable to gent my money back so i asked them to atleast send the product to the new address they denied that also. Now i am unable to get money nor that product.