[Resolved]  Snapdeal.com — unethical behaviour

Address:	623501
Website:	snapdeal.com

Snapdeal is purposely delaying the 'delivered"status more than seven days (Even after actually delivering), so that their 7 days easy return policy can not be activated
I have received a gym set on 23 jan 2018, as per order order id: [protected] (2 items) placed on 07 jan, 2018.
Found one rod of the gym set is fake (Stuffed with rubber) and broken on delivery.
I tried to lodge the complaint the snapdeal website asked the order number. But could not complaint because the order satus is not"delivered".
I could not lodge a complaint because the snapdeal has not updated the order status as"delivered"for the next 10 days.
I checked with the courier service and they informed the have updated as"delivered"10 days back itself.
I sent mail to snapdeal and they replied with the reference no: 45799006 and promised to change with 2-3 days.
Nothing is being done tilldate and now i can not even contact them by phone or mail. The snapdeals mailpage stays just blank.
So ii would like to compalint snapdeal is purposely delaying the 'delivered" status more than the seven days (Even after actually delivering), so that their 7 days easy return policy can not be activated.
I have their only mail with the reference no: 45799006 regarding this and photograph of broken piece which i have attached.