Snapdeal.com — Used product in snapdeal & wrong information

Address:	New Delhi, Delhi, 110020
Website:	snapdeal.com

I had returned the dell Inspiron 11 3148 laptop (Order Id – [protected]) to reverse pick up courier today.
I was waiting till last week BM technologies to correct the warranty issue, since they already agreed that they can correct it. From the dell customer support also I got the information that warranty correction by the retailer is very simple process. But seems the retailer has given me an already used product and that might be the reason they are facing the problem or reluctant to correct it.
Even though the problem is with the Seller, I
would like to give the feedback to ‘Snapdeal’.

My major concerns are
The description given in Snap deal against this product was wrong for two reasons
1) 1 Year Manufacture warranty as mentioned in ‘Snapdeal’ was not available for this product - 2 months NBD and 5 months accidental damage service, IT tech pro support, POW, telephone support are already left when I received the product.
2) The item status was not ‘NEW’ as mentioned in the site –Reasons
(a) I could find old files in the windows logs as well as in the event log (windows. Old folder dated July/2015 & August/2015 and also 10/2015). I have the screen shot of all these please let me know if you want the evidence. This type of research done only because of the doubt due to the reluctance of the seller on warranty correction.
(b There was no user guide or manuals available in the package
(c) No temporary protective cover in the screen which will be available for all the brand new touch panels
(d) 2 months NBD and 5 months accidental damage service, IT tech pro support, POW, telephone support are already left when I received the product.
(e) Base of the laptop was already pasted with the protective cover.
(f) Vendor couldn’t’t able to correct the warranty.
Returning the item caused me a lot of inconvenience.
1) The refund amount of 35999/- will be blocked in my credit card account until I could find a new laptop or a big purchase.
2) I am not sure when I can expect a laptop with the same offer price, with which I made the purchase.
3) The accessories I purchased for this particular laptop has no use (Saco Screen protector, Keyboard protector, Touch pad protector, and top cover protector, connectors/Adapters purchased for optical drive- SATA to USB and Ethernet to
USB and carry bag (Some of the items can be reused).
4) Around 15GB data automatic upgrade of Windows-10 patches, and driver software update, Microsoft office, Mc-Cafe downloads.
5) Unnecessary tension, waste of time and money for multiple phone calls/email to snap-deal, BM Technologies, the seller and the courier company.
6) Unavailability of laptop for next few days, which I never expected and made my plans collapse.
7) Risk of misuse of my personal and
confidential data in the laptop (even though I deleted all but the vendor can recover the data using recovery software)
Please let me know,
How you are going to compensate me for all these inconvenience?
How ‘Snapdeal’ can recover the user trust and ensure that no such incident will happen to me again
What corrective action will be taken against the Seller (BM Technologies)
Sorry for the long email, expecting a positive response