[Resolved] Snapdeal.com — wrong item delivered and return oe replacement is not being done

[Resolved] Snapdeal.com — wrong item delivered and return oe replacement is not being done

ल लखावत तेजसा ठिकाणा टेहला from Lucknow, Uttar Pradesh

As above mentioned, i have purchased adidas ankle length socks set of 9 pairs, but on the delivery when i opened the box, there was not any socks, and in spite of socks, there was only an usb light, which is available in market only 20 or 30 rs, and snapdeal 's courier partener is not receiving that item, he says i can take only socks, i have scheduled return 3 times, but every time i faced failure, and he demand for the video of box opening, which i have not made, How can i give him socks, while i received an usb light? Now i m completely dissapointed and want to resolution of mf problem. Otherwise i will knock the doors of judiciary... Snapdeal and its partners cheated me, +1 photos Was this information helpful? No (0) Yes (0)
Oct 28, 2018 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Sep 18, 2018 Updated by लखावत तेजसा ठिकाणा टेहला As i mentioned above, i ordered for adidas socks, but on the opening the box, i was astonised, there was not any socks, and there was an usb light. Whici is easily available in market in rs 20 or 30. It is cheating with me, When i requested for return, than delhivery representative refused to take the item other than socks, Tell me how can i give him socks? I requested 2 time but both time the same responce was faced, Now i m very disappointed, so plz take a needful action. Other wise will knock the doors of judiciary and for that only snapdeal wil solely responsible. Thanks you. Advocatetejkaran lakhawat [protected] Verified Support Sep 25, 2018 Snapdeal.com Customer Care's response Hi Customer, We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out. Thanks! Team Snapdeal Oct 01, 2018 Updated by लखावत तेजसा ठिकाणा टेहला not solved my problem yet now i an goint to court. Oct 01, 2018 Updated by लखावत तेजसा ठिकाणा टेहला My problem is not solved till now. I requested more than 10 time for replacement of the changed item.but courier person is not ready to take the diffrent item, he demands for the video of opening the box, pls solve my problem and replace my item as soon as possible. Otherwise i will go to the court and snapdeal solely will be responsible for that
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Comments

Rafi Basheer

from Idukki, Kerala

Puma-F1-Leather-Black-Formal this product return request closed please rea open this product... Thank you...

Snapdeal.com Customer Care's response, Sep 25, 2018

Verified Support

Hi Rafi,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal