[Resolved] Snapdeal.com — wrong item delivered: no return/refund

sarthak972

from Jaipur, Rajasthan

Website:

www.snapdeal.com

I have ordered a omron 7120 automatic bp monitor from snapdeal @ ₹ 1676/-, order id: [protected].
But unfortunately i have recieved a different bp monitor: dr morepen bp 02 bp monitor, and also contact to the seller and the seller said that we have both monitor (Mentioned above) in stock & even the seller is ready to help me but because it is not in his hand to provide the refund or arranging the pickup he can't do anything.

But when asked to snapdeal they close my return request mentioning on email that we sincerely apologize for the inconvenience caused to you, but we can't provide the refund as some transactions in your account don't pass our internal checks.
So it is just a way to cheat the customers and take there money, i even said to call me but as no call came i have the only way left is a consumer complaint.

So, please help me by providing the refund amount ₹ 1676/-.

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Feb 12, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2019

Snapdeal.com Customer Care's response Hi Sarthak,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Verified Support

Jan 10, 2019

Snapdeal.com Customer Care's response Dear Sarthak,

We understand that our team has updated you that the complaint did not pass our internal quality checks. Hence, we are not able to proceed the same from our end.

Regards,
Team Snapdeal