[Resolved]  Snapdeal.com — wrong product delivered

Address:

Akola, Maharashtra, 444001

I have purchased led tv from snapdeal on 07.11.2017. But they delivered me low price different companies product on 15.11.2017 (Order number [protected]). I immediately go to snapdeal website and requested for replacement. After that i received email from [protected]@snapdeal.com that your problem will be solved within 24 to 48 hours. But after writing a lot of emails, sending 8 to 10 images 6to8 times through email, facebook, instagram they call me, and told me that your problem will be solved by our team within 24 to 48 hours. After that i received calls from unknown number that you have to send wrong product to (He sent me address through whatsapp) the said address. Please note one thing customer care said your problem will be solved within 24 to 48 hours after this immediately unknown phone call came to me and said that our courier only delivered the product to your location but don't pick up, so you go to any courier and send the wrong product to the address they sent me on whatsapp. Then send email to help snapdeal for verification of such address is right or wrong, if the address is wrong then i will go to police station to file fir. Till then upto date 20.11.2017 there is no contact between snapdeal customer care. I think this is the fraud chain, who is fooling a lot of people. Now tell me anybody, what i have to do next to solve my problem.