[Resolved]  Snapdeal.com — wrong product sent and returned back but amount not refunded into my account

Website:www.snapdeal.com

Dear Sir,

I have ordered ordered 3 combo set shoes for kid on snap deal website on 25-02-18 & i paid 990 INR with debit card, they delivered the item on 01-03-18. after opening the package i received only 2 sets of shoes with different color which was not selected by me. so immediately i initiated refund & next day the snap deal pickup person took the package. later i got message on 07-03-18 your amount 990 INR credited to your bank account & it will credit in 7 to 10 working days. but till date i am not received any money into my account. i tried to contact snap deal many times but there are not maintaining customer care to talk with any executive, i emailed them with my bank statement proof, today called me & telling to ask in bank only we have transferred amount, you have to check with bank only. i went to bank checked the same. they are telling there is no issue with your account. please ask snap deal only. this snap deal cheaters are not responding & always telling the same story. i am enclosing my latest bank statement for your reference please help me out in this issue to get back my refund amount.

Thanking you
Srikanth
[protected]
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Apr 23, 2018
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Mar 23, 2018
Snapdeal.com Customer Care's response
Dear Srikanth Maddukuri,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon.

Regards,
Team Snapdeal
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