[Resolved] Snapdeal.com — Wrong product specifications and later changed after complaint.

Rakesh.das

from Bengaluru, Karnataka

Address:	560016
Website:	www.snapdeal.com

Hi,

When I have placed order for my product, in specification it was mentioned as "Main Unit Condenser Coil Copper". But after receiving the product, i have realized the condenser unit was actually "Aluminium".

Now Snapdeal have rectified the product description to correct it after my complain and not giving any satisfactory answer even after my repetitive follow up.

I am planning and consulting to go for consumer court next, if this is not addressed and proper compensation not provided.

You can check the current and old description of the product in below links :

New link : https://www.snapdeal.com/product/godrej-15-ton-3-star/[protected]
A cached old link : http://web.archive.org/web/[protected]/http://www.snapdeal.com/product/godrej-15-ton-3-star/[protected]

Order ID : [protected]
Godrej 1.5 Ton 3 Star GSC 18 BD3/CD3 WOT Split Air Conditioner White

Regards
Rakesh

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Jun 27, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 23, 2017

Snapdeal.com Customer Care's response Dear Rakesh.das,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Jun 09, 2017

Updated by Rakesh.das Snapdeal refused to take any action on this complaint.
I am trying legal route to see if anything can be done via consumer forum.