[Resolved] Snapdeal.com — xelectron led 15 inch digital photo frame

Satpalkapoor

from Bathinda, Punjab

Address:

Chandigarh, Punjab, 160002

I had ordered xelectron led 15 inch digital photo frame vide order id: [protected] dated on 11 sep, 2018. I had received the item on 15/9 and on same day i had raised return request as the item was not of the required quality / as per the claim of the seller / details were not properly mentioned on site.in reply, i had received sms saying that the request is being processed and confirmation will be sent within 24 hrs. However, no response was received thereafter and on checking the status on the site, i was surprised to note that the return request had been closed on 17/9 without assigning any reason or intimation which is very surprising. Am i expected to accept sub-standard items from snapdeal? Is'nt the site looking after consumer interests? My emails to [protected]@snapdeal.com have not been answered.

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Oct 27, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2018

Snapdeal.com Customer Care's response Dear Satpal,

We understand that our team has updated you that the complaint is against our trust pay policy. So, we are not able to proceed the same from our end.

Regards,
Team Snapdeal

Sep 22, 2018

Updated by Satpalkapoor I am still waiting for the reasons why my request has been rejected when I get the item which is not good and not as per my requirement

Sep 24, 2018

Updated by Satpalkapoor While ordering a product online, it may be appreciated that unlike open market where the consumer can actually see and check / test the product, in online shopping the consumer depends on the photo and limited information available on the site and hence the return policy needs to be consumer friendly and not as per the vague terms of the site. I had requested return as the product was not as assumed on seeing the web description and performance and quality was not as per required standard. I fail to understand the reply that "the complaint is against our trust policy" - which means that your site is not bothered about the consumer interests. If so - why should one purchase products from your site when other sites like amazon, flipkart, jabong etc have consumer friendly return policy.

Verified Support

Sep 24, 2018

Snapdeal.com Customer Care's response Dear Satpal,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Verified Support

Sep 24, 2018

Snapdeal.com Customer Care's response Dear Customer,

Our team got in touch with you and updated you on the issue.

Regards,
Team Snapdeal

Sep 26, 2018

Updated by Satpalkapoor The claim of snapdeal is wrong. I have neither been contacted nor updated about the reasons for non-acceptance of my request. I am still waiting for the team to contact me.

Sep 27, 2018

Updated by Satpalkapoor Very poor response on the part of Snapdeal. Though almost 2 weeks have passed since my complaint, the snapdeal has neither been able to resolve the issue so far nor made any contact except posting routine reply. Further, the option to download the invoice for the said item has been blocked in my account. When I raised the issue and requested for duplicate invoice, I was denied same saying that since I have raised a return request already so they are unable to process my request for the invoice.. The image of the reply is attached.

Oct 05, 2018

Updated by Satpalkapoor Dear Snapdeal,
I admire your continued disregard to the complaint. Have you closed your shop? If that is the case, please let me know so that I can also close else let me know the update on my complaint.