Snapmint — ordered a graphics card

Hi, i have ordered a graphics card on the 1/3/2019, i got a call from snapmint saying that my order has been approved and my amazon tracking id will be sent on my email.

However, it's been more than 24 hours and i haven't received any mail from them and also unable to reach them online as well as there telephone number (Always busy and disconnects)

After reading a few complaints here i am concerned regarding my order here (Wondering if i made a mistake trusting them, as there is no customer support)

Need a resolution asap, whether my order will be fulfilled or not, if yes send me a confirmation at least.