Snapmint — refund not received even after 5 days

Address:

Devad (Shivnagar) ,House No. - 788/K ,Room No. - 2 ,New Panvel ,Navi Mumbai, 410206

It has been 5 days since i received the email saying that a refund has been done by pay u money and yet no money has been debited into my account. I tried contacting them to customer call no. And email but got no response yet. I tried their customer care at least 20+ times and all the times it says we will contact you to your registered email address and says good bye and again no response. Please help me get back my money. I was about to introduce this snapmint to my friend also but seeing these results how can i? Please give me my money back as fast as possible.