Snow Travel Club — complaint for refund from snow travel club

Website:

www.snowtravelclub.com

I paid amount for trip 8000 in april.. But i can't get refund for my cancallation.. Please help me.

Below mail from snow travels.
(Thank you for making the payment towards (Snow travel club), we have received your payment which is made by neft worth rs.8, 000/ — inr.

Please note down transaction id (Stc5977) for your future reference.)..

From: snow travel club sales
To: satish. [protected]@gmail.com
Date: mar 11, 2019, 5:29 pm
Subject: payment confirmation!!!
Mailed-by: snowtravelclub.com