Snow Travel Club — fraud against tour to goa

Address:	D -35, Sector 12,, Faridabad, Haryana, 121001
Website:	www.snowtravelclub.com

This is to bring to your notice that i have been pulled into a fraudulent act in which travel company “snow travel club (http://www.snowtravelclub.com/)” has looted INR 22, 500/- from me towards travel trip to GOA. On the day of booking i was communicated that the trip will cost total of 22, 500/- (Inclusive of taxes) which will include stay and site seeing.
I made the complete payment of INR 22, 500/- into company account (Equitas small finance bank), below are the details for the transfer
Payment date amount transferred to
19-feb-19 7100 paytm number: [protected]
20-feb-19 7700 paytm number: [protected]
25-feb-19 7500 paytm number: [protected]
to equitas small finance bank a/c

(Dated 26-feb 2019) i received a call from the travel company asking me to pay 4000/- more for the trip failing to meet their original commitment of 26500/-. The reason quoted was earlier quote in no more workable. I requested them to cancel the booking and refund me back the entire amount of INR 22, 500/- but they said cancellation will attract approx 15% cancellation charges.
With this in background i want to officially lodge a complaint against everyone who are involved in this fraudulent activity. It seems this is the business model where they initially make a false commitment, later fall back and inappropriately hoard hard earned money of common people on the name of cancellation charges. I am sure there must be several more instances which will come to light if detailed investigation conducted in this regard.
People involved in this matter so far are below
Avinash kapoor (Sales representative):
Prerna singh (Sales representative):
Snow travel club (Domain registered with godaddy):
I am sure there will be more people involved in this matter.
Looking forward to your cooperation in this regard helping me get back my amount

Kindly help for this issue.