[Resolved]  Sony — awful customer treatment

HI

November 2013, I bought Fifa14 from your web store. I Received a PS4 for Christmas and I went to BestBuy to trade Fifa14-PS3 to Fifa14-PS4. BestBuy and FutureShop offer a 60$ credit.

Unfortunately, both request a solid copy of Fifa14-PS3 to do the trade. They refused to do the trade with a digital version. I showed them the receipt from the Playstation web store.

I called Sony call center and they were unable to help me. I asked for a solid copy and they refused. I asked for a refund and they refused again. They proposed me to buy another version at 59.99$. I asked for an upgrade and they said no upgrade is available.

I can't understand why your best customer, who bought games fro your web store, are penalized. We put our confidence in your company and invest our economy to buy your console and your game. Why do you treat your customer in a different way ? Are the one who bought from your web store not as important for you ?

Regards


Andre Gascon