Sony India — 32 inch lcd sony bravia television

Address:

Valsad, Gujarat, 396001

I had purchased 32" sony bravia (Model no. Klv32ex300) lcd on 2012

After 1.10 years of successfully running, the display is gone all of a sudden - lcd colors are not coming properly and the plastic layer is created on screen which is creating very poor picture quality and in turn can't see the same.

After checking with service centre, lcd panel needs to be replaced and it will cost around inr 12000+service charges!!!


Why premier brand like sony is discriminating customers like this? If they know they have manufacturing quality issues with lcd panels, they should have replaced the lcd panel with minimal amount irrespective of country as sony is not a local company, it’s a global one and get good customers satisfaction.

If an lcd tv from a brand like sony doesn’t work for even 3-5 years, on what basis should customers differentiate between sony and other brands? It makes more sense to buy products from cheaper brands which cost far less, and unfortunately

If there are problems, the repairs are also going to be cheaper.

Even if lcd panel is replaced, what if it stops working after a year or two? I believe sony will come asking for more money to replace that as well. It therefore turns out to be a heavy investment buying a sony product and investing on it year after year to keep it functional. And i have no reasons to believe that the replaced panel will work longer.

To make things more frustrating, customer care is hopeless. I have called them n times, and they either disconnect after keeping me on long hold, or transfer the call, or promise a callback or give some phone numbers to call, which nobody answers. This is the worst experience with sony and after getting this kind of experience i will stop buying products from sony and also ask my relative, friends & colleagues not to buy sony products.