Sony India — 32 sony bravia led tv model no klv -32r 482b lines in the screen

Address:

No-29, Babanareshi Kovil Street, T.R.Pattinam, Karaikal, pin 609606, Karaikal, Puducherry

I have purchased 32” sony bravia led tv model no klv -32r 482b through ama electronics from karaikal on 2014. Last week i found in the tv there is a multiple small line are seeing during switching on the tv and that will be automatically cleared with in 5minuts. I have made a complained raised on 05/08/2019. Without seeing the tv your authorised service person told that tv display issue and the cost around rs12000/. After giving the pressure to the service person he has visited my house and seen the tv without removing the tv cabinet and he told that it will work only for 5years after that you have to purchase new tv like that he told. As a customer i am asking your tv will work only for 5years? And why we are selected your sony brand even though cost is higher than the other brand. Sony brand shows quality and customer satisfaction that’s why i have selected your brand. Because of the issue, i am totally unhappy with your service and the brand name. Kindly look into that and resolve the issue immediately