| Address: | Panchkula , Haryana |
I have a Sony 55 inch LED tv and one fine day it stopped working and didn’t open. I complained to Sony Service Centre, Panchkula, Haryana. A service rep and without opening or checking the tv said that there was a defect with the mother board and so had to take the tv to the service centre. They took the tv and did not give any estimate nor he gave any receipt for the TV and it was handed over on good faith.
The tv is with the service centre since 23 July and till date it has not been repaired nor there has been any call from the service centre.
I have been contacting the service centre and the reply given is that the part is not available with Sony India !! So vertically telling me that the TC which costed me around a lakh of rupees is now worthless and I can buy a new tv at 25-30 % discount ??
I am surprised at the way Sony india is providing after sales service - no parts available ??
I have escalated the mattar to you so that necessary action can be taken for repair of my TV failing which I will be forced to go to court as well as on social media for unethical practices by Sony india by not providing the parts.
An urgent action on your part is requested .
Colonel M S Rekhi
DLF Valley
Panchkula
Haryana Was this information helpful? | 
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