I spent a few Lacs of Rupees to buy a 65" Sony 4K TV from Model KD65X9000B on 11th February 2015 (TV Serial Number 3251303).
On 11 April 2018 This TV died while we were watching a program on it. A complaint was lodged with Sony Customer care vide complaint number 46805720 on 13 April 2018. A person
called T. Nani (Ph:[protected] turned up on the same day from an Authorized Dealer at 12:24 Noon. He said that Mother Board of the TV has gone bad and needs replacement. He also said that we have to take an estimate of the price from his office i.e. J P Electronics (B-59 Ground Floor, Sector 6, Noida). We paid him visit charges for his visit.
On 14th April we got an estimate of Rs. 21, 343 for new “Mother Board” from J P electronics, which were to be paid 100% in advance. We were also assured that in case Mother Board does not fix the TV problem, then this amount will be refunded and Mother Board returned. On their assurance, we made the payment of Rs. 21, 343 on 16th April 2018. A new “Mother Board” was personally delivered on 18th April 2018 through Mr. Amrik Singh (Ph:[protected] of M/s J P Electronics, who tried to fix it in the TV. However, TV did not work even with the new motherboard. At that stage, he told that a cable has also gone bad and he will get replacement of this cable either next day or within 2-3 days.
On 19th April 2018, three people came – two from Sony India
& one from M/s J P Electronics (Mr. Deepak, Mr. Manoj Bhatt, Mr. T Nani) - and tried their best to fix the TV. They failed. Finally they said the new “Mother Board” is also bad and there could be many other bad parts. They carried away with them, some parts of the TV, including new Mother Board and Power Supply of TV, and told us that they will fix the TV by Monday 23rd April 2018.
However, nobody turned up after that and when we followed up on phone with Mr. Manoj Bhatt on 24th April 2018, he communicated that they have not been able to fix the issue as yet. On a subsequent telephonic follow-up they said that they will have to get our TV brought to their service center, to investigate further, and they will organize the pick-up for TV.
Since then there has been no further progress. The TV is still lying with us – completely dead – and the new motherboard, along with some other parts of our TV, is with Sony persons. Telephonic follow-ups are yielding no results.
The fact is that Sony India
charged us Rs. 21, 343 for a Mother Board, which probably was not bad and that did fix the problem. Now Sony is not responding any further. We want Sony to:
1. Fix the TV urgently.
2. Refund our Rs. 21, 343 taken in the name of Mother Board. They can bill us for reasonable TV repair charges.
If this does not happen in next seven days time, we will be compelled to file a complaint with Consumer Forum and initiate legal action.
Anil K, Saxena
F-94 Sector 39
Noida (U.P.) 201303
Sony India customer support has been notified about the posted complaint.