Sony India Complaints & Reviews

I have purchased a ps4 and after few weeks of purchase it got some technical problem. I went to an authorized service center and they told that it is not reparable and it will be replaced. They promised a time frame of 1 week and maximum of 2. I have taken the ps4 for 34000 to give it to my kid in his holidays. It's been more than 6 weeks & i am still hearing a single answer from the authorized center as well as the call center "we don't have stock and we will accommodate you once we have stock". When i ask any questions about the timeline of it. They just push it to few days and assure that it will be done. I am fed up with all this and want my refund if they do not have a piece to give me even after 45 days.

Dear sir, i bought one new xperia x dual cost as 25000. But that mobile has frequent issue. I am visited and submitted my mobile to sony authorized service centre, they are resolved only temporarily but my problem has not fixed permanently. So i sent somany mails to Sony but they are not responding my emails. My mobile cost is too high so i can't accept this issue. For your information am already complianted about this in consumer complaints board but there is no response from sony. I hope this time your team surely address this issue and make to resolve my issue...

Hi

I bought a sony dj system unit from ambience mall sony center and the same was promised to be delivered yesterday, i. E. 6th may 2018. However, the same has not been delivered yet. Upon calling them yesterday the staff was rude not helpful, disconnected the call and didnt reach even once to say the stock isnt available. Today, 7th may they still didnt reach back to me giving a confirmation. Upon calling several times they have given this logic that the stock isnt available in entire gurgaon. The thing is if the stock isnt available then they should not be selling it with a promise of delivery on the same day. Now i still dont have any idea when they would deliver and would they even deliver the correct product. Therefore, i am registering the complaint here so that the necessary actions can be taken.

I have paid from debit card 29, 000 and i do not have received the product neither any estimated delivery date.

Hello sir, mam
From 6th may 2018 onwards i am facing issue on sonyliv.com. As i am opening the videos it showing videos will start but after 9 secs only black screen no audio or video is playing. Ps i have updated and enabled flash player and cleared cookies from browser. This is happening for both live match and tv content. Also iam not able to log in via google or face book
Please help thanks and regards
Surjya s ghosh
[protected]@gmail.com

Sub - tv picture quality going very very poor. Kindly guide me.
Dear sir,
I am bharat chaudhari, fr, achalu, ramanagaram 45th km banglore, i purchased tv sony led kdl32w600 sr. No 5384252. From above dealer sathya agencies sattur, on[protected], invoice no stu1-13/[protected]. So my 1 year warranty not valid now.
Sir, this tv quality picture going very poor vertical big line is showing since last 1 month. I have aitel hd connection so that no doubt about cable connection, now days lot of big brand we have in tv but i am selected in the world popular 1 sony why with in 4 yrs tv get problem, as compare to tv i am paid more amount for only name sony.
Kindly request to you please guid me what will i do?

Fr= bharat chaudhari atpt ahalu, dt. Ramanagaram.
45th km fr banglore,
Mobile - [protected].

I bought sony led (Android) 43" tv (Model no. Kdl-43w800c) in september 2015 from authorised sony dealer in delhi. Suddenly, on 25th march 2018 (I. E. Only after 2.5 years), there was no display on the screen and only vertical lines were coming. My tv was out of warranty period.
The matter was immediately reported to sony service centre. After 2-3 days, the technician visited our house and after inspection, told that there is some problem in control panel/ picture tube. The tv was then sent to the sony service centre in delhi and after 3 days i got a call from them that the control panel is not working and need to be replaced. The estimated cost would be around rs. 25000/. I took back the tv without replacing the panel. Because, everyone suggested me that it's not worthy to spend such amount for repairing a tv.
My question is, how can the quality of product from a company like sony is so poor that the control panel is getting damaged with in a period of two and a half years and tv virtually becomes a junk box.
Is there any alternate channel for getting my tv repaired without spending such huge amount?
Sony service centre job no. J80822888;
Dtd. 04.04.2018.
Tv serial no. 4518348.

I bought sony led tv 2 yrs ago, few days before it suddenly stopped displaying picture. One of the service person came and took tv motherboard with him for checking. Today he came with new motherboard saying that my old motherboard was faulty. After he installed the new motherboard he brought with him and went.. After 5 to 10 mins my tv display was blank again. I asked sony customer care and service centre about the problem and also the cost of motherboard but they were not properly responding. It was really a headache for me, as they arent providing me suitable service. Please do the needful.
I want to know the price of motherboard.

Regards.

Dear sir
I have purchased a sony tv model no : kol 42w700b on 03.10.2014 at hyderabad, india. We are happy about the performance of tv. But we are not many features of the tv as we are not
Aware of the same. We are able to watch only you tube, netflix only apart from the regular
Programs given by the cable operator tata sky.
I have approached the customer care number of sony [protected] on 01.05.2018 and sought
For help on demo and software updating of the tv as we are not getting any apps inbuilt on the tv. All other apps are inactive. The complaint no was booked as 47144879 on 01.05.2018. The service request has been assigned to pranav electronics, kukatpally, hyderabad. Sorry to inform
You that they have not sent the service person. When i contacted they say as under
1. Why i cannot operate the features on my own at my end and why do i require demo assistance
2. They say software updation is not available on this model.
3. I can not get any new apps like amazon prime on this model.
Iam sorry to receive such an unfriendly response from your service provider. We have expected best of after sales service from sony when we purchased sony product.
Request you to kindly interfer and resolve the issues i raised above. Pl help me out.
Yours sincerely
V. Ramamohan reddy
My contact no : [protected]
Hyderabad, india

The display of a w772e led tv is found to be defective/of very poor quality on opening of the original pack which has been certified by the service engr who opened the original box pack. I found the product to be much below the expected quality which i have required at kuwait city as well as harrow, london. Kindly invoke the sony quality assurance!

Tom abraham,
[protected]

This is our second complaint. We had sent one e-mail earlier to (Sonyindia. [protected]@ap. Sony.com) from [protected]@gmail.com. I have a 43r80d android tv which is in non-working condition since april 22, 2018. I lodged my first complaint with phone customer service on the same day. There is some issue with the screen. Technician visited after 3 bus days and informed there is an issue with panel and needs to be replaced and would take 2-3 bus days for them to get it to karnal and install. Then after 2 days i got a call from gurgaon office and was informed panel is out of stock and they would first try replace the connector to see if it works.

It's been 10 days i am following up with sony guys and nothing has been done so far. I paid 54 k for this tv and its just over 15 months. Lot of consumers are facing the same issue (Blank screen) within first few months of buying a sony product.

First of all, you should change your name from sony to #. Its been a nightmare dealing with you # holes. My old parents are without a tv for more than 10 days now.

Today i called up local service center and they informed they will try replace the connector and if it doesnt work, they will inform us on the next course of action. Yeah, so you will take another 10 days to ascertain if the panel is faulty or the connector.

I want my tv to be fixed today itself.

I lodgged a complaint for service of my led tv on 20.04.2018. Complaint no. Is s9c20040030. It was advised that service will be provided within 24 hours. After follow up with your assistance team at bangalore, one service engineer came on 24.04.2018. He had taken the speaker for repair, promising to come the next day. Till date, is. 30.04.2018, nobody came to either return the speaker or rectify the set despite persistent follow up.

It is disheartening to note that sony brand, with which we are associated for a long time, not only by our family, but also by my brother, sister, has not rendered service which is expected of a world class organisation.

Neither your liaison or back office nor service provider have called to explain for the delay.

I do believe that your management do not support such response to a customer.

Please inform when the speaker will be returned and company is willing to undertake repair work.

Ganesh
[protected]

I had purchased a 55 inch, Sony Bravia Anroid Model No KDL-55W800D on 13/5/2017, Suddenly yesterday 29/4/2018, i had problem in the display and the complete picture was blank, I had registered a complain for which I got a complaint no 47110134 and a technician visited, as per him the Display panel has to be changed and it will take 10 working days.

I am shocked as I have no words to express my frustration, I would never recommend a Sony Product, I can only say that I just need a band new TV asap and I hope I get a quick call back or else I will have to approach the consumer forum

Dear Sir/Madam,

My name is nirav patel I m mailing you in regards to the worst after sale customer service and satisfaction that I have received from Sony service centre in surat gujarat india. Last year on 13 June 2017 I unfortunately may I say bought a new sony x9300d 55 inch tv and come this year april 7th the display is damaged from within and is confirmed by Sony technician that it's a manufacturing fault yet I have to accept a replacement screen when it's clearly under the company manufacturing guarantee/ warranty for 1 year in which if the product is faulty the customer is entitled to a new replacement product not a part of the old product . I fail to understand how can such a world renown brand treat their customers like trash. If this is the way to treat I shall ensure through consumer complaint that no customer ever buys any sony product as they are malfunctionmalfunctioning and even though you are under the right you will be mistreated and given a spare part as if it's small thing to spend 2.5 lahks rupees for a sony product which I trusted up till now. I do not want a replacement display as it's clearly a manufacturing defect and it's still under the company one year policy so I want a new set of tv if not then refund my hard earn money so that I can go for a better brand like LG or Samsung.

Yours sincerely
nirav patel.

I have purchased a phone sony x which have some problems and in its replacement i offered xa1 ultra by sony service center and now that brand new phone hardware needs the replacement after the use of 2 months. 3rd class product sold with poor and irritating customer satisfaction services. No one is ready to listen the problem. Customer satisfaction is not their cup of tea. Sony is just money minded. I have asked to refund my money on pro rate basis but they are not ready to refund my money back.

Sir, i have purchased the dual flash drive from 3g digital world at kozhikode on21/02/2018 of rs.1000/-. After two months, at the first time o[censored]se flash drive didnt worked so far.
This company's product is absolutely cheating the peoples without any
Avrage customer, particularly the service centre and shop is irresponsibly closed their eyes after sale the product.
We far away from calicut city and very expensive to approach the service centre. So you provide us the dual flash drive with travelling expense of rs.500/- to given unnecessary suffered the tension unless we would go with the leagal proceedings.

Hi,

I spent a few Lacs of Rupees to buy a 65" Sony 4K TV from Model KD65X9000B on 11th February 2015 (TV Serial Number 3251303).
On 11 April 2018 This TV died while we were watching a program on it. A complaint was lodged with Sony Customer care vide complaint number 46805720 on 13 April 2018. A person called T. Nani (Ph:[protected] turned up on the same day from an Authorized Dealer at 12:24 Noon. He said that Mother Board of the TV has gone bad and needs replacement. He also said that we have to take an estimate of the price from his office i.e. J P Electronics (B-59 Ground Floor, Sector 6, Noida). We paid him visit charges for his visit.
On 14th April we got an estimate of Rs. 21, 343 for new “Mother Board” from J P electronics, which were to be paid 100% in advance. We were also assured that in case Mother Board does not fix the TV problem, then this amount will be refunded and Mother Board returned. On their assurance, we made the payment of Rs. 21, 343 on 16th April 2018. A new “Mother Board” was personally delivered on 18th April 2018 through Mr. Amrik Singh (Ph:[protected] of M/s J P Electronics, who tried to fix it in the TV. However, TV did not work even with the new motherboard. At that stage, he told that a cable has also gone bad and he will get replacement of this cable either next day or within 2-3 days.
On 19th April 2018, three people came – two from Sony India & one from M/s J P Electronics (Mr. Deepak, Mr. Manoj Bhatt, Mr. T Nani) - and tried their best to fix the TV. They failed. Finally they said the new “Mother Board” is also bad and there could be many other bad parts. They carried away with them, some parts of the TV, including new Mother Board and Power Supply of TV, and told us that they will fix the TV by Monday 23rd April 2018.
However, nobody turned up after that and when we followed up on phone with Mr. Manoj Bhatt on 24th April 2018, he communicated that they have not been able to fix the issue as yet. On a subsequent telephonic follow-up they said that they will have to get our TV brought to their service center, to investigate further, and they will organize the pick-up for TV.
Since then there has been no further progress. The TV is still lying with us – completely dead – and the new motherboard, along with some other parts of our TV, is with Sony persons. Telephonic follow-ups are yielding no results.
The fact is that Sony India charged us Rs. 21, 343 for a Mother Board, which probably was not bad and that did fix the problem. Now Sony is not responding any further. We want Sony to:
1. Fix the TV urgently.
2. Refund our Rs. 21, 343 taken in the name of Mother Board. They can bill us for reasonable TV repair charges.
If this does not happen in next seven days time, we will be compelled to file a complaint with Consumer Forum and initiate legal action.
Thanks,
Anil K, Saxena
F-94 Sector 39
Noida (U.P.) 201303

I am having above mention LED TV and purchased on 13/2/16, from Croma, Baroda . After purchase withen six months there was problem with LED and replaced by company now it has some other problem it's not working, hence we have complained to local service centre but thay have not given any responce in two day of time. Now I would like say that after having TV from such a big company and getting such responce /service and material is not good for your company, where other brand now days giving good services and guaranty.

Sir,
I have booked a complaint for repair of my 32" sony bravia lcd tv purchased nearly 7 years back with their thrissur service center (Phone[protected] on 28/03/2018. Thy didn't give me any complaint registration number. But, they informed that one technician will attend the complaint intermediately. On[protected] afternoon, one technician (Mobile no:[protected], called me and informed that he is in that locality and will be coming for inspecting the t. V. As we all were out of station, we informed him to come for repair either before 9.30 am or after 5.30 pm or on any saturday after prior intimation. He replied that he will do accordingly. But till date nobody has turned to attend the repair work even after our number of attempts to contact all of them. The person is not even picking up the mobile. As such the complaint remain unresolved even after a period of nearly one month. My mobile numbers are [protected] and [protected]. Please do the needful urgently.

Ramanarayanan g
Chalakudy-680307
[protected].

Dear Concern,

I have brought a led on dec 2016 but after one year three months my screen is going blank. Than i m very much thankful to SONY they have replaced my screen but after one month i m facing same problem . Now tell me one thing how many times i have to change my screen due to same problem. I think i have done a very big big big mistake of my life that i have purchased a sony product.
Now please dont change my screen again kindly process my refund ASAP.

CCCID 47034826
KDL-50W950D
SN - 8507635

Unhappy customer
Anupam sen gupta
[protected]

Hi,

I logged complaint of my sony 32 inch led tv (Model - klv32ex330), which is now out of warranty. Complaint was for flickering display screen, with local sony tv repair center 'j p electronics, plot no. 331, sector 4, vaishali, ghaziabad - 201010, up, india'. Complaint serial no. Was 3293370, was attended on 17th april 2018 and was closed stating that led display screen panel is faulty and needs to be replaced, tentative cost of panel was told informed as around inr 11, 300/-. However, after multiple follow ups i was updated that panel is not available with sony and that i can get a replacement tv set (Model - klv32r302f) at the cost of around inr 21, 000/-.

The above solution provided by sony tv repair center is not acceptable to me as replacement of panel and/or tv set, at the price of panel cost, is the responsibility of sony company; offer to replace tv at almost double the cost of faulty part is simply not acceptable and doesn't reflect well on sony company's ability to deal with its trusted customers. I can very well get the panel replaced in local open market at inr 10-11 thousand, or can get a latest 40 inch led smart tv (Of another company) at the price of replacement offered by sony (I. E. Inr 21, 000/-).

I appeal to sony company to replace my tv set at the cost of replacement part (Display panel), i. E. Under inr 11, 500/-, or else be ready to lose an old and trusted customer, i. E. Me.

Thanks and regards,

Sunil khanna,
Indirapuram, ghaziabad.
Mobile no. - [protected]