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Sony India — bluetooth speaker (srs xb20)

I purchased sony bluetooth speaker srsxb20 on 10 may 2018.
The speaker is not working fine now whenever i play it on full volume.. After a while it starts turning off and then no matter how many times i switch it on it keeps turning off.

I visited sony centre at abhishek building, andheri west on 6 april 2019 and they said they would keep the speaker to check for the issue. I called them 7-10 days after and they said the speaker us faulty, and they cannot repair it, so they would be sending me a new speaker.

When i called them again on 30 april 2019, i spoke to supriya and she said when she tested the speaker, it did turn off twice. However, area service manager took over the call and said he tested it for 4 hours, and the speaker had no issues. After long discussion, he asked supriya to test it again.

What is appalling to me is that your executive saw the fault, and yet the area service manager mr. Ritesh mehta was not willing to listen to me. Even after repeatedly telling him that your employee noticed the fault as well, he kept on saying he did not see any issues while he was testing the speaker.

The speaker is still in warranty, and i want a speaker that can actually play music without disconnecting or turning off.
Lalit sharma

Complaint Status

[May 07, 2019] Sony India customer support has been notified about the posted complaint.
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    No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
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