| Address: | Chennai, Tamil Nadu |
We purchased Sony LED TV (Model: KDL-32EX420IN5, Serial No:[protected] and half years ago. We installed the TV in our house with a separate electric circuit and external stabilizer. We also made sure that the TV is fully adult-controlled.
The problem arose on some where in July 2014, when the TV Display is showing lines . It showed a symptom of vertical contour patterns. We applied for service request immediately recently (Service Request No:[protected]. The service engineer inspected the TV on 25th oct 2014 and inferred that the display panel is to be completely replaced which would cost around 40% of the original price of the set.
Since the TV was well protected in every aspect from our side, we are sure that the problem was not due to any negligence in our support and operation. I came across reviews describing gross manufacturing defects in Sony LED and LCD TVs. We also found that you solved the disputes in favour of the consumer in most of the cases that were beyond the warranty period. We have always had good opinion and trust in Sony products because of the quality and brand. We hope to receive similar support from your side in our case too.
We are very much aware that the warranty period is 1 year from the date of purchase and our TV had around 1 year and 6 months . But, since there was no physical damage or operational negligence from our side, it is not just for Sony to make us carry the burden of replacing the display panel at our own cost.
We request you to replace this TV set with a new, operable one. Even if it is going to be of higher rate, we shall very well pay only the remaining amount and buy it. Else, kindly make sure that you replace the LED display panel free of cost. Was this information helpful? | 
