Sony India — Complaint against concerned service center

Address:

Hyderabad, Andhra Pradesh

TO SONY INDIA PVT LTD I Mr. Madan Lal, submitted my laptop on 22.11.14 (Model no. VPCEB16FG/B, Serial no. 7001627, Job no. J[protected] in PRANANK ELECTRONICS, KPHB Colony, Kukatpally, Hyderabad - 500072, due to auto shutdown majorly. This laptop was returned on 25.11.14. when I checked the laptop, I found that the fan was making noise, which was not before.Taking this problem to the concerned service center to meet the technician, I was told that the technician who handled my laptop before, was not available at that time and this happened with me several times. On 19.01.2015, I met the manager of the concerned service center and reported him regarding this matter. He assigned it to another technician for shorting out the problem. He told that the fan need to be replaced which would cost around Rs. 6000/-. This time when I opened the laptop it was found that the battery is not at all working and this happened in the service center. So, I would request you to kindly solve this problem which was created in the service center or else kindly bare the responsibility of replacing the laptop with the corresponding items i.e., 1. Coolent (fan) 2. Battery. Regards, Madan Lal. [protected].