Sony India — Complaint against Tv Display

Sir,
I Bijit Kumar Kesh, Nutanhat, Mongalkote, Burdwan 713147, have purchased a Sony Bravia 32" LED TV model 32R-412B from S.S Mobile & Electronics on 02/01/2015 .
last December 2016 A black line is spotted on the TV display . After few days suddenly the display was whitened totally, only sound is produced from it not a single piece of picture is seen from any corner of it.
I call the Toll free Number, a service -man came and enquired and told me that perhaps it could be changed by the company but today he knew me that company rejected it and I have to repair it from my own cost.
so I there fore request you to give necessary steps to change my display from company.
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