Sony India — complaint - factory damaged android tv delivered

Address:

209/b bilwalaya 3rd floor 57th cross 4th block rajajinagar 4th block rajajinagar, 560010

The manager
Sony
—
Dear sir,

This is to bring to your attention that i had purchased a sony android tv (Model x8500f, 49") on 09 feb, 2019.

Its very disappointing to inform that i have received a product with factory damage. Recently it came to my attention that the hdmi2 port always displays pop up message 'no signal'.
Immediately i registered service request (Id[protected]. One of the sony installation technician visited and assured me that hdmi2 would only work with a set top box. Hence, i bought a set top box, but the problem persists.

I am extremely disheartened with the quality of product delivered and service centre response to the matter.

As the case, i would like the product be returned or collected and be reimbursed for the same as the earliest.

Hope for a response on the incident soon.

Regards
Padmabhushan jain
Mob. No. [protected]