| Address: | Ramana Nagar, Perambur - 600011, Chennai. |
Dear Sir/Mam,
This is RAJASEKHAR CHEKKARA, who bought SONY LED KD55X8500G for the amount of Rs. 78, 943.64 on 06th June 2020, through SBI Credit Card.
Recently, in the first week of September 2021, we encountered some issue with image display, during while watching the TV as of a sudden the image was lost and only the voice is coming. So, the SONY service has replaced both the mother board (we paid) & display screen in the month of December 2021 with 1 year warranty.
On 10th April 2022 again, all of a sudden, the display was off and the power is lost. As per the help line, we have switch off the power isolated the power plugs and tried to switch to connect the power, but the TV is not on.
The SONY service person visited and verified the TV and said the Supply Board to be Changed and it costs about Rs. 7300/-.
By looking at the continuous breakages / damages in this product, we think the given product is a defect product.
By looking into the SONY TV quality & brand image we bought this TV by paying the amount about Rs. 79, 000.00 (with GST amount Rs. 17, 277.00) and within the short period that too after the very short time of warranty (1 year) expiry the TV is not working means, we paid for mother boards + service charges. Just within 14 months period a high-end model TV not working and we paid about Rs. 11, 000/- from our hand – We completed this issue in December 2021.
Again within 4 months period an issue, with the Supply Board to be Changed and the service person given information that we need to pay Rs. 7300/- for this supply board change.
Like this high-end model TV not working means and falling under defects means, its really a manufacturing / seller issue where M/s. SONY needs to investigate and identify the exact root cause for the failure of product to maintain the brand image.
Considering the current pandemic situation for a common man its highly a tough day to run the family, and all of the things, request you to repair the TV at free of cost.
Still, we are SONY brand followers, Hope, SONY will maintain the same with respect to quality products.
Request you to do the needful on priority please…
Please advise further…
Thanks & Regards,
Rajasekhar Chekkara.
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