Sony India — Damaged product delivered

Address:

#2351/11-A, Street No.4,Jammu Colony,Ldh

Sir/Mam
I had recently purchased a Sony LEd TV model no, KD-43*8000H from the Dealer MEHTAB MOTORS AND TRADING COMPANY located at Main Market, Model Town, .Ludhiana. on Date 14/09/2020 vide Bill No 2020-21/6433
Within days of purchase the LED started developing multiple faults due to manufacturing defects, After due deliberation and frequent visits to the dealer the Unit was replaced.
The replacement unit was delivered to my House Address on 20/10/20. I was not available at home during installation process.
On reaching my home at evening I noticed scratch marks on the screen of the replaced LED TV. And screen quality is also not up to the mark. On next day, I was informed to the MEHTAB MOTORS.
I can buy same product of different company for at-least 20k cheaper than yours, but being a old user of Sony products, i opt for your product. But now i am regretting my decision.

For a reputed Company as Sony, such practices were not expected and as a customer the experience has not been a memorable one rather it is mere harassment from your side.
It is my hard earned money that was put into buying the LED TV, so it it my expectation and also my right as a customer that I get the right quality product.
It is therefore requested that the damaged Unit be replaced with a fresh Unit.

A swift action shall be highly appreciated.
Copy of the bill along with photographs of the damaged unit are attached.