Sony India — Defect TV Sony Bravia KD-43X8300D, None of the Ports were not working

Address:	East Godavari, Andhra Pradesh, 502032
Website:	www.sony.co.in

Hi,

Below are complaint numbers from Sony customer care

[protected]
[protected]
[protected]
[protected]

This is regarding new Sony Bravia KD-43X8300D 4K TV[protected]/[protected] purchased on 23/10/2016)

i have raised the complaint on 29 th Dec 2016 due to Ports issue.at the time of new Tv installation, the technician not checked the HDMI working status simply he left my place with in 20 mins once he mounted my TV on Stand

so have connected /used my TV with LAN and Wifi to view/see the content, when i purchased(28th Dec 2016) Digital Tv HD set top Box i have to check/connect HDMI ports at the time of STB installation, so that time we came to know that None of the ports were not functioning so i raised the complaint with SONY to fix the same with above mentioned ticket num.

after 2 working days SONY tech guy came and he checked and letf my place and " he told will update the status in the morning", after that i have not received any update from the service center guys even i called many times to SONY customer care -[protected] and i was told that they arranged call back from the service center guys with in 24 hrs you will get call from the respective service center authorities .unfortunately till now i have not received any call from them.

many times i tried to reach the service center over phone[protected] they attempted my call and once ask the status, simply discounted my call with out sharing any update, after that again i tried to reach and i got the result same.

I spent almost 82K for the TV and unfortunately SONY offered me the manufacturing defect TV which is not usable as the feature which they told.i have not received the same value TV for my money which spent to purchase the TV.

today (1/5/2016) i got an update the they will Repair/ change the ports board,

I am not responsible for defect in the TV. This is purely manufacturing defect which i am not responsible . Please replace my TV ASAP with out fail.
if your not right person, let me know contact person details and phone number.

why i need to continue with the defect TV?