Sony India — Delay in replacement

I have requested to repair my tv with request id[protected] on 06-oct-2020. But sony engineer could not repair due to unavailability of spare parts so they offered me to replace new kdl43w6600 at Rs-27961 so I paid the amount on 04-nov-2020 service center agent told me it will take maximum 10-12 days to deliver your new tv but now after 20 days they told me it will take more 10 days to deliver the TV .They have already taken 1 month 20 days to resolve my issue my mobile no.[protected] and Sony customer care executive always telling we are solving the issue but still problem is unresolved.