[Resolved] Sony India — delivered damaged one

 
4 Reviews
Visakhapatnam, Visakhapatnam District, Andhra Pradesh, India
 Venkatesh Gompa on Jun 25, 2018
We have purchased one SONY 55x7002E tv on 25th of may 2018 at reliance retail LTD, vizag. Same was fixed at in our home, yesterday we have cleaned the tv with smooth cloth by holding edges
we have not even handled wrongly. After the cleaning when we switch on the tv we found internal damage on the screen, we all wondered.As sony is good one in brand, we have gone for it but we never expect that this kind of damaged peaces are being sold by sony. This is very sad to hear tv god damaged within 20days from the date of purchase. Now u are requested to replace same damaged one with new one.

delivered damaged one
Complaint marked as Resolved Jun 26, 2018
Phno 8332988946

Complaint Status


[Jun 26, 2018] Sony India customer support has been notified about the posted complaint.
Updated by Venkatesh Gompa, Jun 26, 2018
We have purchased one SONY 55x7002E tv on 25th of may 2018 at reliance retail LTD, vizag. Same was fixed at in our home, yesterday we have cleaned the tv with smooth cloth by holding edges
we have not even handled wrongly. After the cleaning when we switch on the tv we found internal damage on the screen, we all wondered.As sony is good one in brand, we have gone for it but we never expect that this kind of damaged peaces are being sold by sony. This is very sad to hear tv god damaged within 20days from the date of purchase. Now u are requested to replace same damaged one with new one. My pH no [protected]
Updated by Venkatesh Gompa, Jun 26, 2018
We have purchased one SONY 55x7002E tv on 25th of may 2018 at reliance retail LTD, vizag. Same was fixed at in our home, yesterday we have cleaned the tv with smooth cloth by holding edges
we have not even handled wrongly. After the cleaning when we switch on the tv we found internal damage on the screen, we all wondered.As sony is good one in brand, we have gone for it but we never expect that this kind of damaged peaces are being sold by sony. This is very sad to hear tv god damaged within 20days from the date of purchase. Now u are requested to replace same damaged one with new one. My pH no [protected] PL call me talk to you
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Comments

We have purchased one SONY 55x7002E tv on 25th of may 2018 at reliance retail LTD, vizag. Same was fixed at in our home, yesterday we have cleaned the tv with smooth cloth by holding edges
we have not even handled wrongly. After the cleaning when we switch on the tv we found internal damage on the screen, we all wondered.As sony is good one in brand, we have gone for it but we never expect that this kind of damaged peaces are being sold by sony. This is very sad to hear tv god damaged within 20days from the date of purchase. Now u are requested to replace same damaged one with new one. Otherwise we will spared the issue in socal media And go to consumer court
Sony very bad tv
I purchased Sony Smart 32 inch TC set befor 4 years. Now I am facing screen problems. I complaned to Sony and they reply that this model now avilable so pay around 15000 and get new TV.
Why should I pay 15000 more. Is Sony Barnd is so bad that in 4 or 5 years they will damaged.
Very bad test of this brand.

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    Sony India - delivered damaged one