Sony India — display problem - delay in post warranty[protected]

Address:

Ranga Reddy, Andhra Pradesh, 500098

Hi,

I have purchased sony 32 ' tv on 30- june-2017 from bajaj electronics, medipally, hyderabad.

25-sep-2017 i have lodged a complaint[protected] on tv as it is not working. Technician confirmed that screen need to be replaced. Its 18 day, when ever we inquire for status, its standard answer from everyone (Sony customer care, bajaj electronics, service center, technician).

I just want to know the sla to resolve it, simply these guys are playing with me with standard 3 days answer.
Also, i am ok if it take long time, but atleast need to provide some basic standby tv instead.

Customer name : balaji bitra
Phone : [protected], [protected]
Tv model : sony 32 ' klv-32w622e
Invoice number:1229/17/s-4800
Invoice date:
Purchased at: bajaj electronics, medipally, hyderabad-500098. On[protected]
Service center: sreebalaji electronics,[protected]
Service request no : 42335331