[Resolved]  Sony India — for replacement of the entire sony led tv

Address:

117-A, jakhad colony, agarsen nagar, Gurudwara ke samne wali gali, Sri Ganganagar, Rajasthan, 335001

Our complaint no. Is 54322677 and 54364413
There is no response and this is very bad. Regarding our Sony Bravia, model number KD- 49X7500F, serial no. 8003671 and purchased on 18 the January 2019
Hi
We bought this LED TV model KD 49x7500f IN5 in month of Jan 2019. .within 4 months it has gone bad and technician is saying that LED panel has gone bad. He says they will repair it.

We are loyal customer of SONY all along and we are surprised that a new TV has gone bad so fast within months. We request you to replace the entire TV rather then repairing this as there can be other issue which will come up again post repair.

We are not ready to accept any repaired TV. If your company value in quality products and services then it must be replaced only.

Expecting a positive and fast response on this.

first of all let me tell you that i have never been so dissatisfied with SONY as i am feeling now. from my childhood days i had a good image about the SONY brand and products and so i bought such a costly TV. That good image is now completely shattered. i am not too sure what has caused such a great company to go into such low level of product and service quality. I am a doctor and i know the value of good and timely services to my patients. in today's world i expected a better response from SONY team on my request.

Honestly tell me how come a core component and heart of such costly and latest TV can go bad? your statement that in electronics such things can happen raises big question mark on the manufacturing process in the company. A Japanese company making such a statement without any iota of apology makes me feel that this must be a regular feature of your products. Incidentally i also happen to talk to many of my friends and relatives and they also seems to have experienced SONY product failures very soon. whereas i have not heard such things for other brands so far in my circle.

my second fear is that quality of workmanship when a panel is replaced is really suspect. When your high tech manufacturing facility with quality control process has not delivered the desired quality then what quality of work and longevity we shall expect when such a replacement is done in field?

i am not ready to accept such a shoddy customer care and arrogant behavior of your company. As a doctor who earns money with lots of hard work, i shall fight it out and would like to reach out to your senior most management to let them know about my pain. I shall request them to pls take this TV back and keep with you only for your use. I shall buy another one from another company once I am able to save sufficiently. I do not give substandard treatment to my patient and so i shall not accept a substandard product from SONY come what may.

Pls share the contact details of the senior most management team of SONY India and I shall represent to them. Let them also arrogantly reject my request so that i can go to consumer court as well as to social media platform to let everybody know what type of company our erstwhile SONY has become.

Thanking you and expecting a strenuous response.

Dr Sanjay Rathi, contact no. [protected], [protected], complaint no. Are 54322677, 54364413, email I'd [protected]@gmail.com